The protection of privacy and personal data is a reflection of Reframax’s values and this privacy notice aims to affirm the company’s commitment to security and transparency in the processing of such data, as provided for in current personal data protection laws.
General information
This Privacy Policy contains information on the collection, use, storage, processing and protection of the personal data of users and visitors to the www.reframax.com.br website, with the aim of demonstrating absolute transparency on the subject and clarifying to all interested parties the types of data that are collected, the reasons for collection and how users can manage or delete their personal information.
This document has been drawn up in compliance with data protection laws and may be updated as a result of any regulatory updates, which is why the user is invited to consult this section periodically.
How do we collect user and visitor personal data?
User and visitor personal data is collected by the platform as follows:
- When a user and visitor views pages on the site: information on interaction and access is collected by the company to ensure a better experience for the user and visitor. This data can cover the keywords used in a search, the sharing of a specific document, comments, page views, profiles, the URL from which the user and visitor originate, the browser they use and their access IPs, among others that may be stored and retained.
- Through contact forms: when the user and visitor contact Reframax through the contact forms on the website pages.
- Through newsletter forms: when the user and visitor express interest and request to receive updates and news.
What personal data do we collect about users and visitors?
The personal data collected from users and visitors is as follows:
- Data for navigation optimization: access to pages, keywords used in the search, recommendations, comments, IP address.
- Newsletter: the e-mail address registered by the visitor who chooses to subscribe to the Newsletter will be collected and stored until the user requests to unsubscribe.
- Contact data: the site will collect data such as name, e-mail address, telephone number and other information through the contact forms when the user and visitor express an interest in the company’s services, has questions or requests contact from the company, etc.
For what purposes do we use the personal data of users and visitors?
The purpose of the personal data of users and visitors collected and stored by the platform is:
- User and visitor well-being: improving the product and/or service provided, facilitating, speeding up and fulfilling the commitments made between the user and the company, improving the user experience and delivering specific functionalities depending on the user’s basic characteristics.
- Platform improvements: understanding how the user engages with the platform’s services in order to help in business and technical development.
- Ads: show personalized ads to the user based on the data provided.
- Commercial: the data is used to personalize the content offered and to help the platform improve the quality of its services.
- User profile prediction: automated processing of personal data to evaluate platform use.
- Contact registration data: to allow the company to identify the user’s and visitor’s request and contact them to inform them, ask questions, undertake commercial activities, and/or respond to the request described in the “message” field.
The processing of personal data for purposes not provided for in this Privacy Policy will only take place with prior notice to the user, so that the rights and obligations established herein remain applicable.
How long is personal data stored?
User and visitor personal data is stored by the platform for the period necessary to provide the service or fulfill the purposes set out in this policy and in accordance with the law.
The data can be removed or anonymized at the user’s request, except in cases where the law provides for other treatment.
In addition, users’ personal data may only be retained after the end of its processing in the following cases pursuant to the law:
I – compliance with legal or regulatory obligations by the controller;
II – study by a research organization, guaranteeing, whenever possible, the anonymization of personal data;
III – transfer to a third party, provided that the data processing requirements set out in this Law are complied with;
IV – exclusive use of the controller, with no access by third parties, and provided that the data is anonymized.
Security of stored personal data
The platform undertakes to apply technical and organizational measures to protect personal data from unauthorized access and from situations of destruction, loss, alteration, communication or dissemination of said data.
The platform is not exempt from liability for the sole fault of a third party, such as in the event of an attack by hackers or crackers, or the sole fault of the user, such as in the event that they themselves transfer their data to a third party. The site undertakes to notify the user in the event of any breach of the security of their personal data.
The personal data stored is treated confidentially, within legal limits. However, we may disclose your personal information if we are legally obliged to do so.
Data sharing
The sharing of user data only occurs with data relating to publications made by the user themselves, with such actions being shared publicly with other users.
Will the stored personal data be transferred to third parties?
Sharing with third parties
Personal data may be shared with suppliers, if necessary for the provision of services. For this sharing, the rights and duties of the parties are established, with a view to preventing the use of personal data in a manner different from that established by the company and/or which violates applicable privacy legislation. All those involved are also required to treat personal data securely and confidentially, and to keep it only for a specified period. These obligations remain even after the relationship between the parties has ended.
Transfer to other countries
Providers may be located or have facilities located in different countries. Under these conditions, the personal data transferred may be subject to the laws of the jurisdictions in which the service provider or its facilities are located.
By accessing our services and providing your information, you are consenting to the processing, transfer and storage of this information in other countries.
When you are redirected to a third-party application or website, you will no longer be governed by this Privacy Policy from our platform. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
Cookies or navigation data
Cookies refer to text files sent by the platform to the user’s and visitor’s computer and stored there, containing information related to browsing the site. This information is related to access data such as location and time of access and is stored by the user’s and visitor’s browser so that the platform’s server can read it later in order to personalize the platform’s services.
Users of and visitors to the Reframax website declare that they are aware of and accept that a system may be used to collect browsing data through the use of cookies.
The persistent cookie remains on the user’s and visitor’s hard disk after the browser is closed and will be used by the browser on subsequent visits to the site. Persistent cookies can be removed by following your browser’s instructions. A session cookie is temporary and disappears after the browser is closed. It is possible to reset your web browser to refuse all cookies, but some features of the platform may not work properly if the ability to accept cookies is disabled.
Consent
By using the services and providing personal information on the platform, the user is consenting to this Privacy Policy.
By registering, the user declares that they are aware of and can exercise their rights to cancel their registration, access and update their personal data and guarantees the veracity of the information they provide.
Users have the right to withdraw their consent at any time by contacting the following e-mail address contato@reframax.com.br.
Changes to this privacy policy
We reserve the right to modify this Privacy Policy at any time, so it is recommended that users and visitors review it frequently.
Changes and clarifications will take effect immediately after their publication on the platform. When changes are made, users will be notified. By using the service or providing personal information after any changes have been made, the user and visitor demonstrates their agreement with the new rules.
In the event of a merger or sale of the platform to another company, user data can be transferred to the new owners so that the services offered remain available.